ePrescribe - FAQ
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Frequently Asked Questions


How do I get started?
You can purchase Henry Schein ePrescribe by visiting (Formsite address). You will then receive an email with instructions to register. You will need your DEA license number, NPI number and state license number, as well as the expiration dates. You will be required to answer a series of questions to verify your identity and license information. Upon successful completion of the registration process, you will be sent an email to re-verify your DEA, last four of your social security and answer your secret question. Next, you will be asked to enter your practice location and create a username and password. At this point, you can login to ePrescribe and add additional providers or clinical staff at your site. You can begin prescribing non-controlled substances right away.

What is EPCS?
EPCS stands for Electronically Prescribed Controlled Substances. With recent changes to the DEA classification of hydrocodone medications (such as Vicodin and Lortab) to schedule II instead of schedule III, providers are required to use a DEA-EPCS certified solution plus two-factor authentication in order to electronically prescribe these medications.

What is Shield?
Shield is a common security framework developed by the Allscripts Portfolio Architecture team. The goal is to build a single company wide Authentication Security Token Service and ultimately a single user database (Authorization Data Store). Allscripts corporate products can leverage this framework in reducing overall development effort, user maintenance and increasing security. To end users; this means that they can have 1 main username and password that will be able to access multiple Allscripts applications. Customers who would need to electronically prescribe controlled substances must be converted to this security framework.

Am I on Shield?
As of February 2015, all users that prescribe Controlled Substances are on the Shield Network automatically.

How do I begin EPCS?
If you are currently an ePrescribe customer but not yet participating in EPCS, contact your Henry Schein Representative to ensure that your practice has purchased EPCS. If you have purchased EPCS, contact Implementations for assistance in setting up EPCS. Implementations can be reached by setting up an appointment http://hseprescribe.com/setup/ or calling ePrescribe Support 1.888.278.3685.

How does Henry Schein ePrescribe comply with federal and state regulation?

Henry Schein has partnered with Allscripts, a leading provider in electronic prescriptions. Through this partnership, Henry Schein ePrescribe complies with both federal and state regulation. At a federal level, the application passed the U.S. Drug Enforcement Agency’s third-party audit requirement. At a state level, the application allows or prohibits providers to electronically prescribe controlled substances based on the state regulation for the sending and receiving destinations. For example, if a physician attempts to electronically prescribe a schedule 2 medication in a state where it’s prohibited, the application won’t allow EPCS and the prescription must be printed.

What is a One Time Password?

DEA regulation §1311.115 (a) states that each provider who electronically signs and transmits controlled substance prescriptions must be authenticated using 2 forms; this is referred to as “2nd factor authentication” The first form of authentication is entering your username and password, the 2nd form ePrescribe supports is referred to as a “one time password” or OTP. OTP are valid for 5 minutes and you receive them via Text Message on your mobile device.

How do I receive my OTP if I do not have a cell phone that can receive text messages?

You may request a Key FOB by contacting your sales rep at 1.888.278.3685 Option 1. The Key Fob will be mailed to the address you have listed on file. For larger enterprises this typically will be shipped to a central location and distributed by the entity. Only one Key Fob can be assigned to an individual provider at a time. The Key Fob can be reassigned should that provider leave.

Is there an App for that?

No, the two options to receive a OTP is via Text or Key FOB.

What if a pharmacy is not connected to the Pharmacy Health Information Exchange, operated by SureScripts?

Allscripts provides and maintains a directory of pharmacies nationwide, which is what the ePrescribe application searches for when a prescriber is looking for a pharmacy. Please note most of the time if a user cannot find a pharmacy, it is either due to an error in their search criteria or the pharmacy has not registered to receive Electronic Prescriptions. Try searching by city and state or state and zip code. Pharmacies receive prescriptions either electronically or by fax. If a user can't find the desired pharmacy:

  • Print the prescription: why make the patient wait? (This option is not available to providers in New York since electronic prescriptions are required.)
  • On the right-side panel, you will see Can't Find A Pharmacy? A user can complete this form with the pharmacy that they would like added in our network. Allscripts and its partners make every effort to find the pharmacy and add them to our database.

The important point is that pharmacies do not need to update their technology to participate. If they have a fax machine, they're already part of the program of improving patient safety.

How do I get my patient information into the ePrescribe application?

There are three different methods for entering patient information into ePrescribe:

  • Manually enter in patients demographics. Login to ePrescribe and click Add Patient.
  • MPL (Master Patient Load): enter patients information from your PM system in an excel spreadsheet and save as a CSV file. You will then use a hyperbridge to transfer patient information into ePrescribe. Once your file is created, click the Help Icon (?) in the upper right corner. Click Importing Patient Data Automatically. Under the Import From a File section, hit Click Here to Get Started.
  • RTI (Real Time Interface): This is a one-time patient load that will sync your PM system with ePrescribe to automatically import patient information. It will also automatically update changes in ePrescribe that are made in your PM system. To request an interface, click the Help Icon (?) in the upper right corner. Click Importing Patient Data Automatically. Under the Automated Patient Import Systems section, hit Click Here to Get Started. Select your PM system and hit continue. Enter your contact information and hit Contact Me. You are now in queue for an interface.
Can my staff prescribe EPCS on my behalf?

No, per DEA Regulation §1311.102 (a) the practitioner must not allow any other person to prescribe a controlled substance on their behalf.

Does a patient’s medication history include prescriptions written by other providers?

Yes, it can. When you add or search for a patient, an eligibility request is sent out by Sure Scripts who searches nationally for all reported prescriptions and insurance plan information. If the patient is identified, you will be able to see prescriptions written by other providers. The list will appear when you select a patient’s name and click Review History.

How will insurance plans be added?

Search and select a patient. In the patient header, click Edit next to the patient’s name. Click the Add Plan button at the bottom of the Patient Information Screen. You may also be able to retrieve some plan information from the 271 eligibility response, which happens automatically when you add a patient.

What are the different types of users in ePrescribe?
  • Doctor or Physician: This user is considered a full provider, requiring a State License, NPI, may have a DEA and has full prescribing and tasking rights.
  • Midlevel Without Supervision: This user is considered a mid level practitioner, require their own State license and NPI, may have a DEA license, and can prescribe medications according to protocol. The supervising provider information (Name, State License, and DEA) is NOT required to be included on the prescription.
  • Midlevel with Supervision Required: This user is considered a mid level practitioner, require their own State license and NPI, may have a DEA license, and can prescribe medications according to protocol. The supervising provider information (Name, State License, NPI, and DEA (when required)) will be included on the prescription.
  • Prescribe on Behalf of (No Review Required): This type of user can create prescriptions on behalf of a selected provider, send the completed prescription to a pharmacy or print for signature. If a prescription is created that displays a DUR (Drug Utilization Review warning), the user will be required to select a reason for ignoring the warning but will be able to send the completed prescription to a pharmacy or print for signature. A record of the prescription, the DUR presented, and the reason for ignoring the DUR will be able to be reviewed by the selected provider. This user will also have the option of sending to the provider for the providers review. When prescribing they inherit the limitations of the selected provider. Tasking is available.
  • Prescribe on Behalf of (Some Review Required): This type of user can create prescriptions on behalf of a selected provider, send the completed prescription to a pharmacy or print for signature. If a prescription is created that displays a DUR (Drug Utilization Review warning), the prescription will be sent to the selected provider for review. When prescribing, they inherit the limitations of the selected provider. Tasking is available.
  • Prescribe on Behalf of (All Review Required): This type of user can create prescriptions on behalf of a selected provider, and send the completed prescriptions to the provider for approval. When prescribing they inherit the limitations of the selected provider. No tasking available.
  • Staff: This type of user can check patients in, add a new patient and edit patient header information. No tasking available.